Refund policy

Last Updated
October 21, 2026

This Return & Refund Policy explains the eligibility requirements, procedures, shipping responsibilities, and refund process for returns and exchanges of purchases made through Benvazil at https://www.benvazil.com/

1. 30-Day Return and Exchange Policy

Benvazilaccepts eligible return and exchange requests submitted within 30 calendar days from the date your order is delivered. You must contact us within this period to initiate a return or exchange.

You must submit your return or exchange request within 30 calendar days from the delivery date. If your request is submitted on time and authorized, you may send the item afterward in accordance with the instructions provided by our customer support team. The returned package does not need to arrive at the return destination within the initial 30-day period, provided you follow our instructions and any applicable return deadline communicated by our team.

2. How to Request a Return or Exchange

To request a return or exchange, email hello@benvazil.com within 30 calendar days from the date your order is delivered.

Please include the following information:

• Your order number.
• The email address used to place the order.
• The reason for your return or exchange request.
• Your preferred replacement size, color, or style, if applicable.
• Clear photographs of the item and the issue, if relevant.

Our customer support team will review your request and explain the available options. Please obtain authorization and return instructions from us before sending an item back, unless applicable law provides otherwise.

Once your request is authorized, we will confirm the applicable return destination and shipping instructions. Please do not mail an item back before receiving this confirmation.

3. Return and Exchange Method

Authorized returns and exchanges must be sent by mail according to the instructions provided by our customer support team.

We recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your request has been resolved.

Return and exchange requests are subject to review and the applicable eligibility conditions. Exchanges are also subject to replacement product availability. If the requested replacement is unavailable or the exchange cannot be completed, our customer support team will explain the available options in accordance with this policy and applicable requirements.

4. Shipping Costs for Returns and Exchanges

Defective, Damaged, or Incorrect Items

If an item is defective, arrives damaged, or differs from the item you ordered, please contact hello@benvazil.com  before returning it.

For qualifying defective, damaged, or incorrect items, Benvazilwill arrange or cover the applicable return shipping costs in accordance with this policy and applicable requirements. Where appropriate, we may provide a prepaid return shipping label or another suitable return arrangement.

Customers will not be required to pay return shipping costs that Benvazilis responsible for under this policy or applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item is defective, arrives damaged, or differs from the item you ordered, contact us as soon as reasonably possible so we can review the issue and assist you.

To help us assess your request, please provide:

• Your order number.
• A description of the problem.
• Clear photographs of the item and the issue, where relevant.
• Photographs of the packaging, where relevant.

After reviewing your request, we will explain the available next steps. Depending on the circumstances, the resolution may include a return, exchange, replacement, refund, or another appropriate remedy in accordance with this policy and applicable requirements.

6. Exchange Details

Benvazilaccepts eligible exchange requests for different sizes, colors, or styles, subject to review and product availability. All exchanges require prior authorization, unless applicable law provides otherwise.

Please specify your preferred replacement size, color, or style when submitting your request. Our customer support team will confirm whether the requested replacement is available and provide the applicable exchange instructions.

If an exchange cannot be completed because the requested replacement is unavailable or for another applicable reason, our customer support team will explain the available options. If a refund is appropriate and approved, it will be handled in accordance with Section 7 of this policy and applicable requirements.

7. Refunds

Refund requests are subject to review and approval in accordance with this policy and applicable requirements. Where a return is required, the returned item must be received and inspected before the refund is finalized, unless applicable law or the circumstances of the case require otherwise.

For approved return refunds, Benvazilwill generally initiate the refund within 1–3 business days after the returned item has been received and the refund has been approved. Where a return is not required, the applicable refund will generally be initiated within 1–3 business days after approval, subject to applicable requirements.

Defective or damaged items, incorrect shipments, accepted order cancellations, and other qualifying circumstances may also be eligible for a refund. The appropriate resolution will depend on the circumstances, this policy, and applicable requirements.

Once we have received and reviewed a returned item, where a return is required, we will notify you of the outcome of your return request.

If your refund request is approved, the funds will generally be returned to the original payment account, subject to the processes of the relevant payment service provider and applicable requirements.

Benvazilwill process approved refunds within the timeframes stipulated by applicable law. We will not evade or delay our refund obligations by citing the processing timelines of payment service providers.

After a refund has been initiated, it may take additional time for your bank, card issuer, or payment service provider to process the transaction before the funds appear in your account. The exact duration depends on the relevant service provider and the payment method used.

If you have questions regarding a refund, please email us at hello@benvazil.com  and include your order number.

8. Order Cancellations

If you need to cancel an order, contact hello@benvazil.com  as soon as possible and include your order number.

Cancellation requests are reviewed based on the current status of the order. We will make reasonable efforts to accommodate a cancellation request received before the order has been prepared for dispatch, but cancellation may not be possible once processing for dispatch has begun or the order has shipped.

If a cancellation is accepted before shipment, any applicable refund will be processed in accordance with Section 7 of this policy and applicable requirements.

If an order has already shipped, please contact us for guidance on the available options under this policy. Any subsequent return or refund request will be handled in accordance with the applicable return eligibility requirements and applicable law.

9. Original Shipping Charges

Eligible orders shipped within the United States qualify for free standard shipping. Therefore, there is generally no original standard shipping charge to refund for orders shipped under this offer.

If you paid a shipping or other delivery charge at checkout, its refund eligibility will depend on the circumstances of the return, the applicable order terms, and applicable requirements.

Where a return results from our error, including an incorrect item or a qualifying defective or damaged item, applicable original shipping charges will be addressed in accordance with this policy and applicable requirements.

10. Restocking Fee

Benvazildoes not charge a restocking fee for eligible returns or exchanges.

11. Return and Exchange Authorization and Address

All returns and exchanges require prior authorization from our customer support team, unless applicable law provides otherwise. Please contact us before shipping any item. After reviewing your request, we will provide the applicable instructions and confirm the return destination.

Business and Return Address
Benvazil
8648 BEAN GAP RD, POUND, VA 24279, United States

Please do not send a return or exchange to this address until our customer support team has authorized your request and confirmed the applicable instructions.

Please include your order number and any return authorization reference provided by our team with your return package.

12. Contact Information

For questions about returns, exchanges, refunds, damaged items, or incorrect orders, please contact us using the information below.

Store Name
Benvazil

Website
https://www.benvazil.com/

Email
hello@benvazil.com 

Phone
+1 276-796-9031

Business Address
8648 BEAN GAP RD, POUND, VA 24279, United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed

For assistance with an existing order, please include your order number when contacting us.